180 tools reviewed for small business owners

E-commerce
AI chatbot and live chat designed for small e-commerce businesses

Marketing Automation
Email & SMS automation for e-commerce
Omnisend is built specifically for e-commerce with pre-built automation workflows for cart abandonment, welcome series, and post-purchase follow-ups. Free plan includes 500 emails/month. Strong Shopify and WooCommerce integrations.

HR & Hiring
Payroll and compliance made automatic
Rippling Payroll automates tax filings, off-cycle runs, and garnishments, integrating directly with HR and time tracking. Global payroll capabilities make it a top choice for remote-first SMBs with international contractors.

Analytics & Data
Business analytics dashboards, all in one place
Databox pulls data from 100+ tools including Google Analytics, HubSpot, Shopify, and Facebook Ads into customisable dashboards and automated reports. Free plan supports 3 data sources. Popular with marketing agencies for client reporting.

Workflow Automation
Extendable workflow automation for tech teams
n8n is an open-source workflow automation tool that can be self-hosted for complete data privacy and control. Supports 400+ integrations with code-level customisation. Free cloud plan or self-host at zero cost.

Workflow Automation
Spreadsheet-database hybrid with automation
Airtable combines a spreadsheet and database in one flexible tool with automations, views, and integrations. AI features can populate fields and summarise data. Used by SMBs to build lightweight custom databases and workflows.

Video & Media
Create AI videos with avatars in minutes
Synthesia generates professional talking-head videos using AI avatars and text-to-speech, with no filming required. Perfect for training videos, explainers, and product demos. Supports 120+ languages.

Writing & Content
AI writing assistant with grammar polish
GrammarlyGO combines Grammarly's industry-leading grammar correction with generative AI, letting users draft, rewrite, and improve emails and documents in one click. It works across browsers, Google Docs, and Microsoft Office. Widely trusted by SMB teams.

Scheduling & Admin
The everything app for work
ClickUp combines tasks, docs, goals, chat, and time tracking in one platform. Its generous free tier and extreme flexibility make it popular with SMBs wanting to consolidate tools. AI assists with summaries and sub-task creation.

Analytics & Data
Product analytics for growing companies
Mixpanel tracks user actions and events in web and mobile apps, providing powerful funnel analysis, retention reports, and A/B testing. Free plan supports up to 20M events/month. The go-to product analytics tool for SaaS startups.

Customer Service
Modern helpdesk software for growing teams
Freshdesk offers a free plan with ticketing, email support, and basic automation, making it accessible for small businesses. Its AI features (Freddy AI) help suggest responses and auto-categorise tickets. Used by 60,000+ businesses globally.

HR & Hiring
Pre-employment testing platform
TestGorilla offers 400+ skills tests for pre-employment screening, covering cognitive aptitude, personality, coding, and job-specific skills. Free plan included. Helps SMBs hire objectively based on evidence.

SEO
Keyword research made simple
Mangools offers KWFinder for keyword difficulty analysis, SERPChecker for SERP analysis, and SERPWatcher for rank tracking in a visually friendly suite. Very popular with SMBs who find Ahrefs overwhelming. Great value.

Social Media
Visual social media planner for Instagram
Later started as an Instagram scheduler and has grown into a full social media calendar. Its visual grid planner is unmatched for Instagram-heavy brands. Includes AI caption writing, analytics, and a link-in-bio tool.

Customer Service
Chat marketing automation for Messenger & Instagram
ManyChat automates conversations on Facebook Messenger, Instagram DM, WhatsApp, and SMS. It's widely used for e-commerce support and marketing automation combined. Free plan supports up to 1,000 contacts.

Social Media
Category-based social media scheduling
SocialBee uses a category-based posting system to keep your content mix balanced, recycling evergreen content automatically. Its AI Copilot creates captions and visuals. Great for businesses wanting a hands-off social media engine.

Accounting & Finance
Automated sales tax compliance
TaxJar automates sales tax calculation, collection, and filing for e-commerce businesses in the US. It integrates with Shopify, WooCommerce, Amazon, and more. Saves SMBs from costly sales tax compliance errors.

Sales & CRM
CRM that fills itself for B2B SMBs
Salesflare automatically logs emails, meetings, and calls from Gmail, Outlook, and LinkedIn, eliminating manual data entry. It surfaces opportunities and suggests follow-ups using AI. Purpose-built for B2B small businesses.

AI Agents
Build AI employees that run your workflows 24/7 โ no code required

Marketing Automation
Email marketing for creators
ConvertKit is designed for creators, bloggers, and online educators, offering simple automation, landing pages, and a commerce platform for selling digital products. Free up to 1,000 subscribers. Beloved for its simplicity.

Video & Media
Video hosting for marketing teams
Wistia hosts marketing videos with customisable players, lead capture forms in videos, chapter menus, and detailed viewer analytics. Its SEO-friendly embeds keep traffic on your own site rather than YouTube.

E-commerce
SMS marketing for Shopify brands
Postscript is a leading SMS marketing platform built exclusively for Shopify, with advanced segmentation, campaign analytics, and a conversational SMS feature. Particularly strong for DTC brands with high customer lifetime value.

Analytics & Data
E-commerce analytics and attribution
Triple Whale is an e-commerce analytics platform built for DTC brands running paid ads, offering pixel-based attribution, profit dashboards, and AI-powered insights. Integrates with Shopify, Facebook Ads, and Google Ads.