180 tools reviewed for small business owners

Customer Service
Simple live chat for small businesses
Olark is a straightforward live chat tool with visitor tracking, chat transcripts, and basic automation. It lacks AI features but is reliable and easy to set up for businesses that just need live chat without complexity.

Customer Service
Indie live chat and AI support โ simpler and cheaper than Intercom

E-commerce
Print-on-demand drop shipping for your store
Printful handles printing, packing, and shipping of custom merchandise on demand, integrating with Shopify, Etsy, WooCommerce, and more. No upfront inventory costs. Free to use โ pay only when you sell.

Social Media
AI-powered LinkedIn growth tool for founders and solopreneurs

Marketing Automation
All-in-one email and SMS marketing at a fraction of Mailchimp's price

Writing & Content
The most affordable AI writing assistant โ great for solopreneurs

Writing & Content
AI copywriting that predicts how well your text will actually perform

Accounting & Finance
Free accounting, invoicing, and receipts โ actually free, not a trial

Customer Service
Human-feeling email support tool loved by small teams

SEO
AI content intelligence that maps your entire topic authority and tells you exactly which articles to write next

Workflow Automation
Enterprise-grade automation for growing businesses
Workato provides enterprise-grade automation and integration with AI-powered recipe suggestions and 1,000+ connectors. Pricing starts ~$10,000/year making it suited to mid-market businesses rather than very small SMBs. Consider Make or Zapier first, and upgrade to Workato as needs scale.

Analytics & Data
Business intelligence for data-driven SMBs
Looker is Google's enterprise BI platform with a powerful modelling layer (LookML) for consistent metrics across an organisation. More complex than most SMB tools but worthwhile for data-mature businesses with SQL skills.